Please note: all customer service inquiries end up in the same service ticket inbox, which we monitor to the absolute best of our abilities. Contacting us through multiple channels is unlikely to result in a faster response.
Contact Us!
For questions or concerns about a recent order, click here to access the Customer Hub, which will accurately route your request and facilitate the fastest response.
Prime Shrimp, LLC
support@primeshrimp.com
call or text: (855) 623-0643
Shipping and Handling
All orders containing frozen product are protected with dry ice and shipped to arrive within 1-3 days. All products should be fully frozen upon arrival.
Orders are only shipped on Monday and Tuesday to ensure items are not in transit over the weekend. Most orders placed by Monday at 11:59PM should arrive by the end of the same week.
Prime Shrimp merchandise and other non-perishable products ship free and separate from any frozen product. The cost of these items does not count towards shipping discount threshold of frozen products.
When your shipment arrives, move all products from the shipping box to a freezer as soon as you can. If any part of your order appears to have thawed during transit, please dispose of the product and contact us for a refund or replacement.
Handle any remaining dry ice with care and leave to dissipate outside or another well-ventilated area away from kids and pets.
(Some orders may arrive with little to no dry ice left. As long as the product is fully frozen, everything is still all good!)
Now what? Check out our Recipe Book for simple meal ideas.
Frequently Asked Questions
For order specific questions or anything not covered here, please use the Customer Hub to drop us a line
Rewards and Referral Program
Every customer automatically earns 10 points for each $1 spent at primeshrimp.com. Each 100 points redeemed is worth $1 off your next purchase.
For example: if you spend $50, you earn 500 points, which you can redeem for $5 off your next order. It's like getting 10% back, with no limits to how much you can earn or how often you can redeem points for discounts.
You will also earn $25 for every friend you refer using a personal link that can be shared via email, text or social media.
There is nothing you need to do to start racking up the rewards, and you can redeem points and take advantage of the referral program without even creating an account!
Points are automatically associated with the email used to place each order. You can easily access you rewards by opening the rewards panel, entering your email address and clicking "Send Me A Link".
You'll receive an email with a link that will bring you to a logged-in rewards panel where you can view and redeem your points.
Once you are logged in, the rewards panel will show tons of exciting info including how many points you have, what rewards are available to you and extra ways to earn points in addition to just buying shrimp.
Plus it will show your customized referral link, which you can use to earn a $25 off discount code for every friend you turn on to Prime Shrimp.
You've already been assigned a custom link, and anyone who uses it will be taken to our homepage and greeted with a prompt to enter their email for a $25 discount code. They are not signing up for anything! It just lets us know where to send their offer code.
As soon as the person you referred uses that code to place an order, you will immediately be sent a code for $25 off your next order of $50 or more.
