Shipping Information
All products are shipped via UPS from our facility in New Orleans, Louisiana. Orders are protected with dry ice and should arrive fully frozen.
Because our products are highly perishable and we want them to arrive in perfect condition, we require 1-3 business days to process orders and confirm all details of each shipment before sending them off.
We only ship Monday through Thursday to ensure orders are not in transit over the weekend.
Still have questions?
Visit our Customer Service Portal to send us a message, get answers to frequently asked questions and access many self-service options.
Unpacking and Enjoying
When your shipment arrives, move your shrimp from the shipping box to a freezer as soon as you can. If any part of your order appears to have thawed during transit, please dispose of the product and contact us for a refund or replacement.
Handle dry ice with care and leave to dissipate outside or in another well-ventilated area away from kids and pets.
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